MY RESUME

💬 What I Did

Started my journey at Mills as an Operational Training Instructor, then promoted to Planning Analyst assigned to work inside Braskem. I coordinated a fleet of up to 36 MEWP units and led the local operations team, delegating tasks, supervising daily activities, and providing individual feedback. Acting as the main liaison between Braskem's operational needs and Mills' interests, I prepared financial balance presentations and performance reports, highlighting recurring equipment issues, availability, and utilization. I used Excel dashboards, telematics data, and billing routines in SAP Fiori to support decisions, unlock more than R$ 1.5 million in pending payments, and increase fleet efficiency and revenue. Responsible for logistics control including cargo transfer, equipment tracking, coordination with carriers, receiving, processing, and shipping of equipment, and managing area sizing for equipment allocation.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Recovered over R$ 1.5 million in pending payments through financial reconciliation
• 🏆 Maintained zero-accident record across all operations
• 🏆 Coordinated 36+ heavy equipment units with high availability rates
• 🏆 Delivered strategic presentations to leadership teams
• 🏆 Focal point in Braskem Industrial customer service
• 🏆 Managed operational team supervision and readiness

💬 What I Did

I started my journey at Mills as an Operational Training Instructor, traveling to different client sites to deliver practical and theoretical trainings, enabling operators to understand the equipment, identify risk situations, and correctly use personal protective equipment. I adapted the content and difficulty level to each person, ensuring safe operation, high engagement, and consistent learning results, maintaining zero accidents and excellent satisfaction scores such as a 98% NPS in trainings. Conducted trips for instruction as MEWP/lift/AWP operator certification (1a, 3a, 3b certifications). I developed and delivered training programs for 2,000+ professionals across multiple locations, demonstrating adaptability and communication excellence.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Trained 2,000+ equipment operators across multiple locations
• 🏆 Achieved 98% satisfaction score (NPS) in training programs
• 🏆 Maintained zero accidents among trained operators
• 🏆 Customized training materials for diverse client needs
• 🏆 Traveled extensively demonstrating flexibility and adaptability

💬 What I Did

Worked as an independent substitute teacher, responsible for temporarily taking over classes in different subjects with quick adaptation to diverse methodologies and school schedules. Ensured continuity of learning and maintained student engagement across various grade levels and subject areas. Monitored student performance and provided individualized follow-up to support academic development. Demonstrated flexibility in adapting to different teaching styles and classroom environments while maintaining educational standards and positive learning atmosphere.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Successfully managed classes across multiple subjects and grade levels
• 🏆 Maintained educational continuity and student engagement
• 🏆 Adapted quickly to different methodologies and school schedules
• 🏆 Provided individualized support and performance monitoring
• 🏆 Built positive relationships with students and staff

💬 What I Did

Responsible for creating and distributing service routes using internal data and Google Maps, optimizing coverage, travel time, and technician workload. Activities included full last-mile logistics such as receiving, preparing, and shipping equipment, as well as managing exchanges, pickups, and initiating reverse logistics when necessary. Additional responsibilities covered scheduling maintenance for motorcycles and cars and maintaining accurate stock levels, supporting D0 and D1 SLAs and sustaining high customer satisfaction. I provided client support and problem-solving, managed stock and inventory using FIFO system, handled sorting, reverse logistics, and audits, executed routes and mapped tickets, and oversaw supply chain logistics.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Optimized delivery routes reducing travel time by 20%
• 🏆 Maintained high customer satisfaction through efficient service
• 🏆 Implemented NPS-based improvements in logistics processes
• 🏆 Successfully managed D0/D1 SLA compliance
• 🏆 Coordinated internal teams for timely service delivery

💬 What I Did

Founded and operated own business in the printing and graphic materials segment. Managed all aspects of business operations including general administration, purchasing, financial management, and inventory control. Negotiated with suppliers to optimize costs and ensure product quality. Developed and implemented sales strategies for both wholesale and retail markets. Commercialized products and services, expanded client base, and maintained profitability through effective operational and financial management. Coordinated production, managed team of sales representatives, and ensured quality delivery of graphic materials and printing services.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Successfully founded and operated printing business
• 🏆 Developed effective sales strategies for wholesale and retail markets
• 🏆 Negotiated favorable supplier contracts
• 🏆 Managed all aspects of business operations profitably
• 🏆 Built strong client base and maintained business growth

💬 What I Did

Provided customer service and support to tourists in travel reception operations, specializing in tourism and hospitality services. Coordinated transportation and tourist tours, ensuring smooth logistics and positive guest experiences. Assisted with check-in and boarding procedures, organized documentation for boarding and reservations, and maintained constant communication with tour operators and transportation providers. Managed guest relations at reception desk, handled inquiries and special requests, and ensured all tourism services met quality standards. Experience directly applicable to hotel front desk operations, guest services, and tourism management.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Successfully coordinated transportation and tours for tourists
• 🏆 Maintained high customer satisfaction in reception services
• 🏆 Efficiently managed check-in and boarding assistance
• 🏆 Organized documentation ensuring smooth travel operations
• 🏆 Built strong relationships with guests and service providers

💬 What I Did

Worked as cashier operator at Atacadão, a large wholesale supermarket chain owned by Carrefour Group. Provided customer service in high-volume retail environment, operating cashier and POS systems efficiently. Served both retail and wholesale customers, processing transactions accurately and maintaining excellent service standards. Managed cash control and closing procedures, ensured accuracy in financial transactions, and maintained organized service area. Handled large transaction volumes while maintaining attention to detail and customer satisfaction in fast-paced wholesale retail environment.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Efficiently operated cashier in high-volume wholesale environment
• 🏆 Maintained accuracy in cash control and closing procedures
• 🏆 Served diverse customer base including retail and wholesale clients
• 🏆 Consistently met service standards in fast-paced setting
• 🏆 Demonstrated reliability and attention to detail in financial transactions

💬 What I Did

Entry as Young Apprentice, a trainee-type position focused on learning airport routines and supporting front-line teams. After the apprenticeship period, promotion to Airport Attendant with expanded responsibilities and autonomy. Experience included front desk and receptive customer service at the airport, handling large passenger flows at check-in and boarding, managing baggage services for lost, damaged, and violated luggage, and monitoring baggage loading at the aircraft to ensure correct allocation and prevent misrouting. Responsibilities also covered travel document checks, explaining Brazilian civil aviation rules to non-compliant passengers, and supporting critical situations such as cancelled flights and overbooked services. Active participation in queue and service-pace management, aligning slower staff and escalating issues when necessary, helped reduce delays and overcrowding at service counters.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Served 800+ passengers daily in high-pressure environment
• 🏆 Successfully managed service recovery for flight cancellations and delays
• 🏆 Supervised third-party service providers (D'nata, Swissport)
• 🏆 Maintained professional demeanor during peak travel periods
• 🏆 5+ years of consistent performance and reliability
• 🏆 Reduced delays through effective queue management

💬 What I Did

My first formal job where I learned the dynamics of business operations, from front-line service to team coordination and customer care. I worked in a fast-paced restaurant environment, processing high volumes of daily orders with focus on speed, quality, and customer satisfaction. My duties included direct customer service at counter and drive-thru, strict adherence to food safety and hygiene standards, general cleaning of the restaurant and cold room, assistance with stock organization, and contribution to achieving and surpassing daily sales targets through efficient and friendly service. I handled box opening and food handling, order registry and checklist, PEPS inventory system, unloaded shipments and organized stock, and performed cleaning duties. Work in high-volume environment serving hundreds of customers daily, operated across multiple stations including counter service, kitchen operations, and drive-thru.

🎯 Skills Acquired

🏆 Key Achievements

• 🏆 Served hundreds of customers daily during peak hours
• 🏆 Maintained strict food safety and sanitation compliance
• 🏆 Contributed to achieving and surpassing daily sales targets
• 🏆 Operated efficiently across counter, kitchen, and drive-thru stations
• 🏆 Developed foundational customer service and teamwork skills
• 🏆 First formal job - learned business dynamics and operations